Privacy Policy

This policy has been developed to inform about the privacy protection principles during the use of information obtained indirectly or directly from our Clients, including information collected through websites.

• The Personal Data Administrator is BARTŁOMIEJ KONOPKA conducting business under the name F.H.U. BARTŁOMIEJ KONOPKA with headquarters in ZAKOPANE, UL. OSWALDA BALZERA 35, 34-500
• The data administrator informs that the provided personal data will be processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as GDPR.
• We collect personal data necessary to make a reservation and to provide comprehensive hotel services.
• Providing personal data by the Client and consenting to their processing is voluntary but necessary to complete the reservation and hotel service.
• Data is collected during:

- the reservation process via the website
- the reservation process carried out personally at the hotel, by phone or email, as well as during guest check-in at the hotel

• Data may also be obtained from our partners from booking portals (Booking.com, HRS, event organizers, etc.) if consent has been granted.
• We collect the following data:

When booking through the website, there is an option to create a Client account or make a one-time reservation.

1. When creating an account on the hotel website, the Client independently sets the account password and provides the following data:

a) First and Last Name
b) Address (street, house/apartment number, postal code, and city)
c) Phone number
d) Email address

The above data can be independently changed by the Client after logging into the account

- For one-time reservations made through the website, the scope of collected data is the same as when creating an account, additionally including country of residence.

2. During reservations made personally, by phone, email, or chat, and when checking in the Client at the hotel, the following data is collected:

a) First and Last Name;
b) Address (street, house/apartment number, postal code, and city);
c) Phone number;
d) Email address;
e) Company data including tax identification number (NIP) (if issuing a VAT invoice to a company);
f) Vehicle registration number belonging to the Client (in case of using hotel parking);
g) Identity document number.

3. Children's data such as first name, last name, nationality, and date of birth are collected only from their parents or legal guardians to determine their age and applicable discounts, as well as for statistical purposes (GUS obligation and tourist tax).

4. When using the hotel's websites, additional information is automatically collected (IP address assigned to the computer from which the hotel website was accessed, external IP address of the Internet provider, domain name, browser type, access time, operating system type).

Collected data is used for:
1. Fulfilling our obligations towards Clients.
2. Handling room reservations and accommodation requests:
- creating and storing legal documentation in accordance with accounting standards
Handling client stay at the hotel:
- monitoring the use of services (phone, bar, paid TV, etc.)
- managing room access,
- internal management of lists of Clients who behaved improperly during their stay at the hotel (aggressive and antisocial behavior, violation of hotel terms and conditions, violation of safety rules, theft, damage, vandalism, payment problems).

Improving hotel service, particularly:
- processing Client's personal data within our marketing program – to conduct marketing activities, brand promotion, and better understand Client requirements and wishes,
- better tailoring our products and services to Client needs,
- adjusting commercial offers and promotional messages sent to the Client,
- informing the Client about special offers and new hotel services.
segmentation operations based on booking history and Client preferences – to send tailored messages to the Client,
- creating statistics and calculating commercial results, as well as reporting,
- providing contextual data used by the offer recommendation tool when the Client visits the hotel's website or books the hotel,
- sending newsletters, promotions, and offers of tourism and hotel services, as well as telephone contact with the Client,
- handling requests related to unsubscribing from subscriptions, promotions, tourism offers, and satisfaction surveys,
- taking into account the right to object.
3. Improving hotel services, specifically:
- handling complaints and grievances,
- offering the Client benefits from a loyalty program.
4. Ensuring security and facilitating the use of the hotel's websites including:
- improving navigation,
- implementing security measures and fraud prevention
5. Ensuring compliance with legal regulations (e.g., regarding the storage of accounting documents).

• Access to Clients' personal data is available only to authorized hotel employees and data processors with whom separate agreements have been concluded (subcontractors providing services to the hotel). Data may also be shared with entities authorized under applicable law.
• Hotel Gold undertakes appropriate technical and organizational measures in accordance with applicable legal regulations to ensure maximum protection of our Clients' personal data.
• When the Client provides their credit card data during booking, they are redirected to the card payment acquirer's website, which ensures transaction security.
• Hotel Clients have the right to access their data content, correct it, the right to data portability, and the right to receive a copy of personal data processed by the hotel. In addition, they have the right to withdraw consent at any time, request restriction of processing, deletion, and the right to be forgotten in case of processing personal data for marketing purposes.
• Data collected for the provision of hotel services will be processed for the period specified by law, and in the case of data collected based on consent, until its withdrawal.
• Data obtained from monitoring is deleted no later than 90 days from the date of recording. If it is found that personal data is processed unlawfully, you have the right to lodge a complaint with the President of the Personal Data Protection Office (PUODO).

 

• Cookies Policy

1. The service automatically collects only information contained in cookies.
2. Cookies are text files stored on the user's end device. They are intended for use with the website. They primarily contain the website's name of origin, a unique number, and the storage time on the end device.
3. The service operator (name and possibly address here) is the entity placing cookies on the user's device and having access to them.
4. The service operator uses cookies to:
- adjust the website content to individual user preferences, primarily by recognizing their device to display the site according to preferences;
- prepare statistics to understand user preferences and behavior, the analysis of which is anonymous and allows adjusting the service content and appearance to prevailing trends; statistics are also used to assess the site's popularity;
- enable login to the service;
- maintain user login on each subsequent page of the service.
5. The service uses two main types of cookies – session and persistent. Session cookies are temporary and stored until leaving the service website (by visiting another site, logging out, or closing the browser). Persistent cookies are stored on the user's device until deleted by the user or until their settings expire.
6. The user can change their browser settings at any time to block cookies or receive notifications about cookies being placed on their device. Other available options can be checked in the browser settings. Please note most browsers are set by default to accept cookies.
7. The Service Operator informs that changes in the user's browser settings may limit access to some functions of the service website.
8. Cookies used by the service (placed on the user's device) may be shared with its partners and cooperating advertisers.
9. Information about browser settings is available in its menu (help) or on the producer’s website.
10. More detailed information about cookies is available at ciasteczka.org.pl

Source: ciasteczka.org.pl

Contact with the person responsible for personal data protection is possible at the hotel headquarters or via the email box rodo@goldhotel.eu